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Privacy Policy
[not] made to last is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including via email, our website www.nmtl.com.au, cookies and other website data and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us at welisten@nmtl.com.au or by using the unsubscribe button in the footer of our emails.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in several circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security, Storage and Deletion of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to delete your Active Personal Information. You have the right to request the deletion of your Personal Data at any time. If you decide to exercise this right, we will process your request and delete your Active Personal Information within 14 days from the date of receiving your deletion request.
However, please note that certain Personal Information may be stored in our backups, which are designed for disaster recovery and business continuity purposes. These backups may include Personal Information that has been deleted from active databases. We understand the importance of data security and confidentiality, and we apply the same level of protection to the information in backups as we do to Active Personal Information.
To balance the need for data retention with privacy concerns, we adhere to a standard retention period of up to 5 years for data in backups. After this period, Personal Information will be permanently removed from our backups.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us at welisten@nmtl.com.au.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Policy Updates
This Policy may change from time to time and is available on our website www.nmtl.com.au.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
welisten@nmtl.com.au